Hello! I'm Jared
It is my passion to help customers find success and value in their products. I have 15+ years of experience in customer-facing roles and have a drive and passion for this line of work. I am currently working towards my MIS degree with a focus in Project Management.
Jared Jasso
CUSTOMER SUCCESS
Phone:
402-850-7327
Email:
Address:
Iowa, USA
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Date of Birth:
July 21, 1987
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EXPERIENCE
2019-Present
Customer Success Manager
WORKIVA
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Manage a book of business for 50+ solutions in our Integrated Risk/SOX customer success department.
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Work side-by-side with the customer to define a set of goals and objectives and create a roadmap.
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Onboard customers and drive the initial implementation and integration of platform products while effectively managing customer expectations.
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Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
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Educate both new and established customers on general platform products and their functionalities and best practices as well as new features as they become available.
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Promote value and success in the product as well as act as a liaison between customer and product.
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Engage in relationships between customer stakeholders and their teams
2018-2019
Customer Success Engineer
WORKIVA
Provide high-quality support to users through various channels. Work as a team member in a group of experts of all features of the application. Collaboration with all teams in the organization while providing detailed documentation of customer interactions to help provide useful information used to analyze customer use cases and issues. Focus on critical thinking, problem-solving, and communication to meet the needs of our customers.
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Feature Expert in several areas of the product.
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Team lead on different initiatives.
2016-2018
Server
RECLAIMED RAILS BREWING COMPANY
Ensured that patrons had an enjoyable experience by providing exceptional customer service. Worked in close collaboration with colleagues to help accelerate business development as well as adhering to health and safety codes.
EDUCATION
2020-2021
Master of Science in Information Technology
GRADUATE SCHOOL
I am currently a graduate student at Purdue Global working towards my Master's with a focus on Project Management. I currently hold a 4.0 GPA.
2016-2018
Bachelor's Degree
UNIVERSITY
I attended Iowa State University in Ames Iowa where I studied Management Information Systems. While attending ISU I was a member of MIS Club and held a 3.5 GPA.
2014-2016
Associates Degree
JUNIOR COLLEGE
I attended Iowa Western Community College in Council Bluff's IA where I studied Business Administration. While at IWCC I maintained a GPA of 4.0.
CLIENTS
SKILLS
Microsoft ExCel - Advanced
Microsoft Word - Advanced
Power Point - Advanced
SQL - Proficient
JIRA/SALESFORCE/ZENDESK
Customer Success - Advanced
EXPERTISE
MANAGEMENT
Responsible for the management of various teams in projects throughout my studies and career. Often in charge of giving team members and co-workers particular roles and enabling them to reach their full potential on projects where we were given a common goal.
COMMUNICATION
Excellent written and verbal communication skills which were gained in 15+ years of customer service as well as education. Ability to accurately interpret what others are saying and express their thoughts clearly.
LEADERSHIP
Gained valuable leadership skills and have developed a sense of responsibility in school as well as in previous and current work experience. Have built confidence and a skill of networking as well as problem-solving, multi-tasking, and being detail-oriented when working on projects or with groups. Ability to work well as the leader of a team or as an individual.